As part of NCLIVE's efforts to keep our EZproxy instances current and user-friendly, we refreshed the design of the EZproxy error pages that users occasionally encounter when accessing resources through EZproxy. These error pages will now feature a refreshed, more-user friendly design with NC LIVE branding.

The redesigned error pages have been applied to EZproxy instances for libraries using NC LIVE Hosted Proxy and NC LIVE Proxy (NC LIVE Password, Barcode Pattern Matching). 

Here is a list of the pages that were added and updated: 

Update 1/4/2024:

The 500 Internal Server Error affecting Credo Reference has been resolved. The other issues with deep linking and citations are still active.

Update 1/3/2024: 

Update: Credo Reference appears to be functioning normally, but there are still a few lingering issues as reported by Credo Support: 

Update, January 2: 

We've heard from Infobase that the errors affecting Films on Demand, Just for Kids, and Ferguson's have been resolved. Please contact the NC LIVE Help Desk if you continue to experience issues.

Users accessing Films on Demand, Just for Kids or Ferguson's Career Guidance Center may get an error message "This site can't be reached" after the page takes too long to load. We are in contact with Infobase about this issue and will let you know when we have any updates. 

This update is for all libraries that use WMS (WorldShare Management Services). 

Films on Demand Collection Updates in WMS

NC LIVE received feedback that there were errors in the custom NC LIVE Films on Demand collection in WMS. These errors have now been fixed, and the collection was reloaded with the correct title information.  All libraries subscribed to the collection should automatically receive these updates.