Update 8:00am

All Clear

NC LIVE has completed our scheduled downtime this morning and all systems are up and running. 

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Planned Outage - NC LIVE EZproxy Services

NC LIVE has scheduled downtime to apply updates to our EZproxy servers. During this time, some of our services will be offline or only available intermittently. We'll send a follow-up email when the updates are completed. 

Planned Outage Time

Monday, December 23, 7:00am - 9:00am

Several libraries have reported issues accessing Consumer Reports (EBSCO). Users may see an extra login page or a message that they are logged in from a different library. We are in communication with the vendor and will share any updates as soon as they are available.

If your library has an issues accessing Consumer Reports, or if you have any questions, please contact our Help Desk.

Raleigh, NC – NC LIVE is proud to announce the addition of the Indigenous Peoples of North America, Part I digital archive from Gale, part of Cengage Group. This permanent collection, made possible through funding from an Institute of Museum and Library Services (IMLS) grant, offers a comprehensive view of the history, cultures, and experiences of Indigenous peoples across North America and Canada.

We received an email from ProQuest yesterday stating that usage data for HeritageQuest Online and Ancestry Library Edition had been undercounted from August 2023 to June 2024. They will be replacing the data for the impacted months and expect that process to be completed by early 2025. 

Once the data reload is complete, we will reload the usage statistics for HeritageQuest on our website, to make sure our data reflects the accurate numbers. 

Access to Films on Demand/Access Video on Demand and Just for Kids Streaming has been restored.

Some Infobase resources, including Films on Demand/Access Video on Demand and Just for Kids Streaming, are currently inaccessible. Users may see an error page that says the resource cannot be reached. We are in communication with the vendor and will provide any updates as soon as they are available.