We are writing to inform you that NC LIVE Help Desk Chat will be retired on Friday, May 30, 2025. While we know this feature has been valuable to some of our users, the company that hosts our chat service is ending their support of this service. After reviewing the data we've found that only a small percentage of our Help Desk cases come in through chat, with the majority of cases arriving via email, the NC LIVE website or phone. With this in mind, we have decided not to pursue a replacement chat feature. 

Update: 9:44 am

NC LIVE has completed our scheduled downtime this morning and EZproxy is back up and running. 

If you have any questions or encounter any issues, please contact the help [at] nclive.org (NC LIVE Help Desk).

Planned Outage - NC LIVE EZproxy

NC LIVE has scheduled downtime tomorrow to move our EZproxy service to a new host computer. 

We have decided to change the name of the ABC-CLIO Ebooks resource on the NC LIVE website to Bloomsbury Collections. This is in response to NC LIVE's 206 ABC-CLIO ebooks migrating to the Bloomsbury Collections platform in December 2024. 

We will be changing the name both on the NC LIVE website and on our direct link to the resource. 

Action Recommended:

Update: 6:28am

All Clear

NC LIVE has completed our scheduled downtime this morning and all systems are up and running. If you notice any issues, please contact the NC LIVE Help Desk. 

--

Planned Downtime

NC LIVE has scheduled downtime to apply updates to our website. During this time, some of our services will be offline or only available intermittently. 

Planned Outage Time

Friday, February 28, 6:00am - 7:00am