Service Alerts and News

SERVICE ALERT: Data-Axle Outage

Update 9/27/21: This issue has been resolved and Data-Axle is back up and running. Please contact the NC LIVE Help Desk if you continue to experience problems with Data-Axle.

Users attempting to access Data Axle will be sent to their marketing page: https://www.dataaxlelocalresults.com/

We have reached out to Data Axle Support and will keep you updated when we have more information.

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Local Proxy Libraries- ProQuest stanza

For libraries that use a non-NC LIVE proxy, it may be necessary to update your ProQuest stanza. The latest stanza is available on OCLC website and was updated 9-3-2021: https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/ProQuest?sl=en  No action is necessary for libraries using NC LIVE Hosted Proxy, library barcode or NC LIVE password. 

 

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hoopla Content Update

hoopla recently loaded 11 additional audiobooks and 7 additional ebooks from our RBdigital collection to the NC LIVE hoopla account.   Updated MARC records are available here: https://www.nclive.org/librarystaff/downloading-marc-records *If you would like only the new MARC records from this most recent load, please contact the help [at] nclive.org (NC LIVE Help Desk). *  Updated title lists for the entire NC LIVE hoopla collection are available&nb

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SERVICE ALERT: Summon search results for Gale in Context: Biography videos

Summon search results for Gale in Context: Biography videos send users to an error message: "You do not have access to the requested document." This is for Gale in Context: Biography Summon database code IBG.  We are working with Ex Libris and Gale on a solution, and will keep you updated. In the meantime, if a user encounters the error when searching in Summon, please send them directly to the database, since the videos work when accessed in Gale in Context: Biography directly.  

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