Service Alerts and News

Morningstar Outage, Saturday, October 8, 9:00am-1:00pm

Please see the following message from Morningstar: 

Morningstar will be conducting a disaster recovery test for Morningstar Investment Research Center (MIRC) on Saturday, Oct. 8, 2022, from 09:00 a.m. to 1:00 p.m. CDT.

During this time frame Morningstar Investment Research Center will be unavailable. During the outage period, any user attempting to access Morningstar Investment Research Center will see a screen noting maintenance in progress.

If you have any questions, please contact your Morningstar Support for further details.

Regards,

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DOWNTIME- Sept 28, 7:00-8:30am- NC LIVE website and resource links

Update 10/5/2022: 

The infrastructure upgrades are complete, and the NC LIVE website and resource links should be working normally. Please contact the NC LIVE Help Desk if you encounter any issues. 

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Update- 9/28/2022:

We were not able to complete all of the necessary infrastructure updates this morning and there will be additional downtime next week to complete the upgrades. 

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SERVICE ALERT - Gale Issues

Update 9/13/22 1:30pm:

"All Gale Resources Operating Normally

All Gale databases are currently operating normally. If you are experiencing any issues with the Gale resources, please contact Technical Support at gale.technicalsupport [at] cengage.com (gale[dot]technicalsupport[at]cengage[dot]com)."

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