Service Alerts and News

SERVICE ALERT - Films on Demand Down

Update 10/17/22: 

Films on Demand is working normally. Questions? Please contact the NC LIVE Help Desk.

----

10/14/22:

Users accessing Films on Demand may get a 500 error "Uh oh! Something went wrong".  We are in contact with Infobase about the issue, and will let you know when we have more information. 

Questions? Please contact the NC LIVE Help Desk. 

Continue reading »

Morningstar Outage, Saturday, October 8, 9:00am-1:00pm

Please see the following message from Morningstar: 

Morningstar will be conducting a disaster recovery test for Morningstar Investment Research Center (MIRC) on Saturday, Oct. 8, 2022, from 09:00 a.m. to 1:00 p.m. CDT.

During this time frame Morningstar Investment Research Center will be unavailable. During the outage period, any user attempting to access Morningstar Investment Research Center will see a screen noting maintenance in progress.

If you have any questions, please contact your Morningstar Support for further details.

Regards,

Continue reading »

DOWNTIME- Sept 28, 7:00-8:30am- NC LIVE website and resource links

Update 10/5/2022: 

The infrastructure upgrades are complete, and the NC LIVE website and resource links should be working normally. Please contact the NC LIVE Help Desk if you encounter any issues. 

---------------------

Update- 9/28/2022:

We were not able to complete all of the necessary infrastructure updates this morning and there will be additional downtime next week to complete the upgrades. 

Continue reading »