NEW Login Page Monitoring Service for NC LIVE Hosted Proxy

Thursday, January 2, 2020 - 4:04 PM

NC LIVE is pleased to announce a new website monitoring service in place for NC LIVE Hosted Proxy login pages.

What It Means

The monitoring service is a way for libraries with NC LIVE Hosted Proxy to be immediately and automatically notified if their proxy login page is offline, so they can alert their users as soon as possible.

How It Works

The monitoring service will ping hosted proxy login pages every 1 minute for responsiveness.

NC LIVE Help Desk Closed December 23-27 & January 1

Thursday, December 19, 2019 - 10:52 AM

The Help Desk will be closed December 23-27 and January 1. Happy Holidays!

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Service Alert: Morningstar Search Functionality

Friday, December 13, 2019 - 2:51 PM

Morningstar search functionality is only intermittently working, and users may experience an internal server error message.
Morningstar is aware of the issue, and working on a fix. In the meantime, Morningstar recommends these workarounds: clicking the sub-links in the toolbar, then going to the ticker box to enter ticker look-ups. Also, logging out and logging back in.

Proxy Access for ProQuest Learning: Literature

Friday, December 13, 2019 - 10:56 AM

UPDATE 12/13/19: this issue has been resolved.

~~Proxy access to ProQuest Learning Literature is down for multiple libraries. We are working with ProQuest to resolve the issue, and will send an update when it is resolved.~~

NC LIVE Proxy Downtime- December 18th

Friday, December 13, 2019 - 9:39 AM

On Wednesday morning, December 18th, we will be upgrading our EZproxy instances from the current version (6.4.4) to the latest version (6.6.2). This could result in a short proxy outage between 8:00am and 8:30am for all libraries using Hosted Proxy, barcode or password authentication.

Service Alerts and News