Library Staff Resources

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The Recorded Books OneClick Digital downloadable audio book service will be unavailable from 6:00 AM on Saturday, August 24, 2013 through 8:00 AM on Monday, August 26, 2013. During this time Recorded Books will be performing maintenance and installing upgrades to the OneClick Digital platform. After the upgrade is complete, users will be able to access their accounts as usual and all checkouts and holds will remain in place.

ProQuest will be performing server infrastructure improvements from 10:00 PM on Saturday, August 24, 2013 until 6:00 AM Sunday, August 25, 2013.  During this service window, the following NC LIVE resources will be unavailable:

  • Chadwyck-Healey Poetry Collections
  • HeritageQuest
  • The New York Times
  • Sandborn Maps
  • The Wall Street Journal

If you have any questions, please contact the NC LIVE Help Desk.

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ProQuest Webinars

Would you and your staff like to learn advanced search strategies for newspaper databases?
Are you interested in using the Statistical Abstract of the United States, but you aren't sure where to start?

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Would you like to place an NC LIVE search box directly on your library's webpage or LibGuide?

NC LIVE search box widgets
are now available for member libraries. These search boxes are identical to those on, and allow your patrons to search NC LIVE resources without leaving your library's website. Both general and subject-specific search boxes are available.

To see the search boxes, get widget code for the boxes, and to see which databases are included in the subject-specific searches, visit NC LIVE's Search Boxes for Libraries page.

Please note that these search boxes will only search NC LIVE resources, and will not include resources your library purchases seperately. If your library uses a local proxy server for authentication, the widget code will need to be altered to include your proxy prefix.

If you have any questions, please contact the NC LIVE Help Desk.

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**Updated 08/18/2013 - All website and server maintenance is now complete.   If you have any issues logging-in, please clear your web browser's recent history and cookies, close your browser, and re-open it to try again. If you continue to have any issues logging-in to NC LIVE resources, or accessing the website, please contact us.**

NC LIVE will be performing website infrastructure maintenance on Sunday, August 18th, 2013 between 6:30 and 7:00 AM.

Remote users may temporarily lose access to the NC LIVE website and resources during this time. We expect to have all services running normally by 7:00 AM, August 18th. Patrons who attempt to login remotely while maintenance is being performed will see an error message, and will need to clear their browser's cache, close their web browser, and try again after the maintenance has been completed.

We apologize for the inconvenience, but thank you for your patience while we work to improve NC LIVE web services.

Please notify the NC LIVE Help Desk if you have any questions.

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NC LIVE will be performing website server maintenance on Friday, August 16th, 2013 between 11:00 PM and 12:00 AM.

NC LIVE does not anticipate any impact on users of NC LIVE resources or the website during this service hour. If a user does encounter an error message during the scheduled maintenance, they should refresh their browser window to resolve the issue.

Please contact the NC LIVE Help Desk if you have any questions.

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As of July 1, 2013, NC LIVE member libraries will no longer pay an annual Gale Virtual Reference Library (GVRL) eBook hosting fee, as long as NC LIVE continues to pay an annual fee for the platform.   If you receive a bill for GVRL hosting fees for services provided after July 1, 2013, please contact the NC LIVE Help Desk. Gale is not offering credits or refunds to libraries who have been invoiced for services provided before July 1, 2013.

Additionally, the third edition of Gale Encyclopedia of Nursing and Allied Health will soon be available to your patrons through Gale Virtual Reference Library (GVRL) via NC LIVE.  This 2013 version will replace the 2002 version that is currently available through GVRL. This edition has been fully updated, covering major health professions such as nursing, physical therapy, occupational therapy, respiratory therapy and more.  Gale is offering this title to NC LIVE free of charge to celebrate being named the Best Overall Database by Library Journal.  We will send another announcement as soon as access to this title is available.

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password change message

Attention libraries that use the NC LIVE password for remote access:

**If your library uses the EasyON system (library card number for remote access to NC LIVE) or a locally hosted proxy instead of a remote access password, you can disregard this notice.  All AHEC libraries may also disregard this notice.

The 2012-2013 NC LIVE password will expire at the end of the day on September 30, 2013

Your library's 2013-14 password is now active. Patrons will now see a message indicating that the 2012-13 password will expire at the end of September.

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Exciting enhancements are coming to Points of View Reference CenterTM (PoV), including new and updated content, as well as a new user interface coming in August. These updates will improve the user experience and expanded content for your patrons. Learn more about the new interface by signing-up for the free webinars below:

Register Now for Webinars:

Points of View new interface

1) NEW INTERFACE Points of View Reference Center: Wednesday, August 7, 2013, 10:00 AM
Points of View Reference Center has been updated to include more content, “hot topics”, and improved navigation. This one-hour session will demonstrate basic and advanced searching and will include time for questions. (This session is open to all EBSCO customers)

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EDS on

A preview of the new EDS search screen for the Quick Search box

NC LIVE is excited to announce that enhanced search functionality will soon be available on Beginning on Tuesday, July 23rd, all search boxes will be powered by EBSCO Discovery Service (EDS). Implementing a discovery service means that user searches will complete more quickly, and more NC LIVE content will be displayed in the search results.

This change will affect all search boxes, including the Quick Search box on the homepage as well as subject-specific search boxes and portal search boxes, such as the NC LIVE eBook Portal search box.

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NC LIVE staff wanted to let you know about some exciting enhancements to Points of View Reference CenterTM (PoV), including new and updated content, as well as a new user interface coming in August. These updates will improve the user experience and expanded content for your patrons.

New Content
EBSCO has added 61 new topics to Points of View Reference Center, bringing the total number of topics in the product to 343. All topics include four essays (an overview, point, counterpoint, and Guide to Critical Analysis) written by subject experts.

New Interface (scheduled for release August 1)
This summer, EBSCO will unveil a new user interface for Points of View Reference Center featuring an updated landing page and improved navigation. Key updates include: